Privacy Policy

Introduction

Welcome to Grid&Glow LLC's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gridandglow.com and purchase our products or services.

Grid&Glow LLC specializes in creating and selling premium PSD mockups, 3D models, digital design assets, and providing custom mockup design services. We take your privacy seriously and are transparent about our data practices.

Owner and Data Controller

Legal Entity: Grid&Glow LLC
Business Address: Portland, Oregon, United States
Contact Email: hello@gridandglow.com
Website: https://gridandglow.com

Grid&Glow LLC is the data controller responsible for your personal information. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information above.

Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information You Provide

• Account Information: Name, email address, billing address, and phone number when you create an account
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Order Information: Details about products purchased, custom project specifications, order history
• Communication Data: Messages you send us, customer support inquiries, feedback, and reviews
• Custom Project Details: Design requirements, project briefs, uploaded files, and specifications for custom mockup services

Information Collected Automatically

• Usage Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform
• Device Information: Hardware model, unique device identifiers, mobile network information
• Analytics Data: Pages visited, time spent on pages, click-through rates, download activity, search queries
• Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies

Information from Third Parties

• Payment processors (Stripe, PayPal, Shop Pay) regarding transaction completion
• Analytics providers (Google Analytics) for website usage patterns
• Marketing platforms for email campaign analytics

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Processing and fulfilling your orders for digital products and custom services
• Providing access to purchased mockups, templates, and digital assets
• Managing custom mockup projects and communicating project requirements
• Sending order confirmations, download links, and delivery notifications
• Providing customer support and responding to your inquiries

Business Operations

• Processing payments and preventing fraudulent transactions
• Maintaining and improving our website functionality and user experience
• Analyzing usage patterns to enhance our product offerings
• Conducting quality assurance and testing
• Complying with legal obligations and resolving disputes

Marketing and Communications

• Sending promotional emails about new products, special offers, and updates (with your consent)
• Personalizing your shopping experience based on browsing and purchase history
• Displaying targeted advertisements on third-party platforms
• Conducting surveys and gathering feedback to improve our services

Data Sharing and Third Parties

We do not sell your personal information. We share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Shopify Inc. (Canada) - E-commerce platform and hosting
• Stripe, Inc. (United States) - Payment processing
• PayPal Inc. (United States) - Payment processing
• Google LLC (United States) - Analytics, advertising, and email services
• Mailchimp (Intuit Inc.) (United States) - Email marketing
• Cloudflare, Inc. (United States) - Content delivery and security
• Meta Platforms, Inc. (United States) - Advertising and analytics

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

If Grid&Glow LLC is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Necessary for website operation, shopping cart functionality, and checkout process
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Marketing Cookies: Track your browsing activity to display relevant advertisements
• Preference Cookies: Remember your settings and preferences for future visits

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

How to Opt Out

• Browser Settings: Most browsers allow you to refuse cookies or delete existing cookies
• Google Analytics: Google Analytics Opt-out Browser Add-on
• Interest-Based Advertising: Digital Advertising Alliance Opt-Out

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Universal Rights

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct any inaccurate or incomplete information
• Right to Deletion: Request that we delete your personal information (subject to legal obligations)
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Withdraw Consent: Withdraw your consent for marketing communications at any time
• Right to Object: Object to processing of your personal information for certain purposes

How to Exercise Your Rights

To exercise any of these rights, please contact us at hello@gridandglow.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Information for EU Users (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations when you purchase products or services
• Consent: When you have given explicit consent for marketing communications
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Transaction records are typically retained for 7 years for tax and accounting purposes.

International Data Transfers

Your information may be transferred to and processed in countries outside the EU/EEA, including the United States. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Information for US Users

If you are a resident of certain U.S. states (California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota, and Montana), you have specific privacy rights under state laws.

California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the following rights:

• Right to Know: Request disclosure of categories and specific pieces of personal information collected
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of sale or sharing of personal information
• Right to Limit Sensitive Information: Limit use of sensitive personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

Categories of Personal Information We Collect

• Identifiers (name, email, IP address)
• Commercial information (purchase history, browsing activity)
• Internet activity (website interactions, device information)
• Financial information (payment details - processed by third parties)

Sale and Sharing of Personal Information

We do not sell your personal information. We may share information with advertising partners for targeted advertising purposes, which may be considered "sharing" under CCPA. You can opt out by contacting us.

Other US State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota, and Montana have similar rights to access, correct, delete, and opt out of targeted advertising and sale of personal information.

Exercising Your US State Rights

To exercise your rights, please email us at hello@gridandglow.com with "Privacy Rights Request" in the subject line. We will verify your identity and respond within the timeframe required by applicable law (typically 45 days).

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements for our systems
• Employee training on data protection and privacy
• Regular data backups and disaster recovery procedures

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Grid&Glow LLC
Portland, Oregon, United States
Email: hello@gridandglow.com
Website: https://gridandglow.com

We aim to respond to all legitimate requests within 30 days. Occasionally, it may take us longer if your request is particularly complex or you have made multiple requests. In this case, we will notify you and keep you updated.